Refund & Cancellation Policy

Effective September 13, 2026. Cancellation, change, refund, and credit rules are determined primarily by the travel suppliers included in your reservation.

Supplier Policies Apply

Airlines, cruise lines, hotels, resorts, tour operators, travel wholesalers, and other suppliers set their own deposit, final payment, cancellation, change, refund, and future-credit rules. Those terms vary by supplier, fare or rate type, promotion, and date. River City Partners cannot waive or override a supplier's rules.

Review Terms Before Payment

Before authorizing payment, travelers should review the applicable supplier terms, including deposit requirements, final payment dates, cancellation penalties, change fees, and any nonrefundable components. River City Partners will provide or identify the relevant terms when reasonably available.

Cancellation Requests

Cancellation requests should be made to River City Partners in writing as soon as possible. A cancellation is not considered complete until it has been processed with the applicable supplier. Penalties may increase based on the date the supplier receives or processes the cancellation.

Refund Timing

When a supplier approves a refund, the timing and method of that refund are controlled by the supplier, payment processor, or financial institution. River City Partners cannot guarantee when a supplier refund will appear on a traveler's account.

Credits and Future Travel

Some suppliers may issue a future travel credit instead of a cash refund. Credits may have expiration dates, traveler-name restrictions, fare differences, or other conditions set by the supplier.

River City Partners Fees

If River City Partners charges a planning or service fee for a specific engagement, the amount and refundability of that fee will be disclosed before the fee is charged. Supplier payments and River City Partners fees are separate obligations.

Travel Protection

Travel protection may help with certain covered cancellation or interruption losses, subject to the terms, conditions, exclusions, and limits of the policy or plan. Claims are decided by the insurer or plan provider. River City Partners does not make claim determinations and cannot guarantee coverage.

No-Show or Unused Services

Failure to appear for a flight, cruise, hotel stay, tour, transfer, or other reserved service may result in loss of some or all amounts paid, depending on supplier rules. Unused portions of a trip are not automatically refundable.

Contact

For cancellation or refund assistance, contact River City Partners at info@rivercitypartners.com or (317) 758-7770.